Privacy policy
Tarka Boilers is run by George Lane, a Gas Safe registered heating engineer based in North Devon and serving Barnstaple and the surrounding area. This policy explains what I do with the information you share when you contact me through this website.
What I collect
When you use the contact form, I collect the details you enter: your name, email address, phone number (if you provide one), the service you are interested in, and the message you write. I do not collect any of this unless you choose to send it.
For the feedback callback form, I collect your name and phone number, plus an optional account of what went wrong, using Tally, our existing form processor.
Why I collect it
I use your details because you have asked me to respond to your enquiry and, if you decide to book, I need them to arrange and carry out the work. The contact form is hosted by Tally, which processes and stores the details on my behalf. You can read more about how Tally handles form data. I do not sell your information or use it for marketing.
I use feedback callback details only to phone you back about your feedback, and never add you to a mailing list.
How long I keep it
Tally's automatic retention is currently switched off, so your form submission stays in Tally until I delete it. I keep your enquiry only for as long as I need it to reply to you, carry out any work you ask me to do, and keep a reasonable record of jobs I have done. When it is no longer needed, I delete it.
Your rights and how to contact me
You can ask me what information I hold about you, ask me to correct it, or ask me to delete it. If you have any questions about your privacy or this policy, email me at hello@tarkaboilers.co.uk and I will deal with it personally.